We collect information about you as well as any other party whose details you provide to us when you:
Save and update information with the purpose of using our websites, applications, or services. This can include your names (including the name of your company), addresses, and telephone numbers. We can also ask you to provide additional information about your activity and preferences.
Place an order using our websites, applications, or services. This can include your names (including the name of your company), addresses, telephone numbers, and payment information.
Fill out online forms (including requests for reminders), participate in contests or drawings, download information, or take part in any activity proposed in any other interactive zone on our websites or services.
Interact with us through social media:
Contact us offline by telephone, text message, email, or mail, for instance.
We can also collect information coming from your devices (including your mobile phones) and applications you or your users work with to access our IT tools or if you use our websites, applications, or services. For example, we can collect the ID number and type of device used, geolocalisation and connection information such as statistics about the pages visited, traffic from and to websites, the referring URL link, advertising data, your IP address, and your browser history. We will request your permission before doing this.
consent and transmission of your personal data
storage and use of your personal data
The data collected will be recorded in a computer file to send you information related to the FTC Tree brand and its services.
It will be stored for one year and will be used by:
The Marketing Department (to contact you to share information about our applications, products, and services we think would interest you).
The Sales Department (to contact you to propose new products and services we think would interest you).
The Technical Department (to contact you to resolve problems encountered with our products and services).
This file can be accessed by:
Marketing Department employees
Sales Department employees
Technical Department employees and subcontractors
use of your personal data
We can use your personal data to:
Provide information, services, applications, and products that you have requested or ordered.
Compare information to check on accuracy and to work with third parties.
Manage and run the use of applications, products, and services you have asked us to provide.
Manage the relationship we have with you. For example, Customer Service and Support activities.
Monitor, measure, improve, and protect our content, website, applications, and services.
Carry out internal checks focused on our website, applications, systems, and services to test and improve their security and performance. Where required, we will make any information used anonymous for the purpose of the tests.
Provide all the information we are required to give to you to comply with our regulatory and legal obligations.
Detect, warn about, investigate, and resolve any criminal, illegal, or prohibited activities to protect our legal rights (including ensuring liaison with regulatory bodies and, to this end, quelling of the activities).
Contact you to see if you would like to participate in our customer surveys. For example, feedback about how you use our applications, products, and services.
Provide advertising, marketing information (including banner ads), or targeted information you could find useful based on how you have used our applications and services.
Provide content and services in collaboration with third parties with whom you have a distinct relationship. For example, with social media providers.
Provide different location-based services when we collect geolocation data. For example, advertising or other personalised content.
The websites, applications (including mobile apps), and services can contain technology allowing us to:
Verify specific information coming from your devices or system after you have used websites, applications, or services with respect to our logs in order to ensure that the websites, applications, and services are used in compliance with our end-user agreements so that we may resolve possible problems.
Obtain information about technical errors or other problems related to our websites, applications, and services.
Collect information about the way you and your users work with the features on our websites, applications, and services.
Gather statistical information about the operating system and environment you use to access our applications and services.
Provide advertising and marketing information (including banner ads)—
information that could be useful to you based on your use of the websites, applications, or services.
You can manage your privacy settings in your browser, our applications, or our services.
Cookies, statistics and traffic data
Cookies used on the website:
|Session cookies: |
Temporary cookies that identify and track user movement in our websites, applications, and services. These cookies are deleted when you close your browser or leave the application or service session.
|Persistent cookies: |
Cookies allowing our websites, applications, or services to “remember” your preferences regarding our websites, applications, or services. They are stored on your computer or device after you close your browser or at the end of your session in the application or service.
|Strictly necessary cookies: |
Cookies required for the proper functioning of our websites, applications, or services. For example, these cookies let you access the secured areas in our website and keep the contents in your shopping cart.
|Preference cookies: |
Cookies allowing our websites, applications and services to remember your choices (like your user name, language, and region) and to propose improved, more personalised functionalities. This cookie can also be used to remember changes you have made to the font or size of the text as well as other customisable parts on the websites. They can also be used to provide the services you have requested. The information collected by these cookies can be made anonymous. In addition, these cookies do not allow tracking of your browsing activities on other websites.
We store all the collected cookie information for one year.
other websites and social media
sharing of your personal data
FTC Tree will not share user information from its websites, applications, or services under any circumstances.
withdrawal of consent concerning your personal data
right of access to your personal data
In compliance with the French law of 6 January 1978, referred to as the “Data Protection and Civil Liberties” act, users have the right to access and rectify their information. Users can exercise this right at any time by contacting our IT service:
By email: [email protected] - we will get back to you by phone.
Mail: 1355, Chemin de Malombre, 26780 Malataverne, France - along with a copy of an official ID. Ideally sent as a registered letter with acknowledgement of receipt.
At one of our sites upon presentation of an official ID. The CNIL (Commission Nationale de l'Informatique et des Libertés) indicates that a person of your choice can accompany you. The consultation must last long enough to look over the information comfortably and completely. You can request a copy of your data. The data protection officer must respond within a maximum of two months of the date of request. The CNIL (Commission Nationale de l’Informatique et des Libertés) indicates that if the request is incomplete (no official ID, for example), the data protection officer has the right to request additional information. The deadline is then suspended and will restart once the information has been provided.
The limitations to the right of access are stated on the CNIL website and can be found here.
Modification of your subscriptions
You can also freely modify your subscription to our correspondences by clicking on “Modify my preferences” at the bottom of each of our website correspondences. To unsubscribe to all of FTC Tree’s correspondences, you must click on the unsubscribe link found at the bottom of our emails. You can then choose to:
Modify your preferences for receiving our correspondences.
Unsubscribe from all marketing and sales correspondence until you give your consent again on the website.
FTC Tree will process your request within two months.